Business Performance Framework
Building how performance is measured, owned and reviewed.
A business performance framework structures how a hospital's performance is defined and managed: the dimensions that matter - clinical, operational, financial, patient and people - the KPIs that track them, the governance and review rhythm, and the accountability that makes response happen. It is the management architecture beneath day-to-day operations and planning.
What this service covers
- Performance dimensions across the organisation
- KPI selection and definition
- Targets, thresholds and tolerances
- Data sources and reporting
- Review rhythm and governance
- Accountability and ownership of outcomes
- Performance management and response loops
- Board and management reporting
- Framework rollout and adoption
- Documented performance framework
Our process
- Define the performance dimensions
- Select KPIs and set targets and thresholds
- Design reporting and data flows
- Set the review rhythm and governance
- Assign accountability and response loops
- Document the framework
Frequently asked questions
How is a performance framework different from operational planning?
Operational planning defines how the hospital runs. The performance framework defines how its performance is structured, measured, owned and reviewed - the architecture above the plans.
How is it different from business planning?
Business planning sets the plan and its numbers. The performance framework is the ongoing system that tracks whether the plan is being met.
What does it cover?
Clinical, operational, financial, patient and people performance, each with KPIs, targets, review governance and accountable owners.
How often is performance reviewed?
The framework sets the rhythm - typically monthly operational reviews with deeper quarterly and board-level reviews.
What does the customer receive?
A documented performance framework with dimensions, KPIs, targets, governance and accountability.