Service Planning
Turning chosen services into the operating detail a project report needs.
Service planning takes the services a hospital has decided to offer and works out, service by service, what delivering them actually requires for the detailed project report: expected volumes, the clinical pathways, the space, equipment, staffing and process implications, and how services share capacity. It translates portfolio choices into the concrete operating plan the design and budget are built on.
What this service covers
- Service-wise volume and case mix assumptions
- Clinical pathway and care process definitions
- Space and departmental requirements per service
- Equipment needs by service line
- Staffing structure and skill mix per service
- Shared capacity and dependency planning
- Service opening sequence during ramp-up
- Quality and safety requirements per service
- Revenue and cost implications per service
- Inputs to the project report and design brief
Our process
- Confirm the approved service portfolio
- Define volumes and pathways per service
- Derive space, equipment and staffing needs
- Plan shared capacity and dependencies
- Reconcile with budget and phasing
- Document the service plan
Frequently asked questions
How is service planning different from service mix planning?
Service mix planning chooses which services the hospital offers at strategy level. Service planning takes those choices and defines how each service is delivered - volumes, pathways, space, equipment and staffing - for the project report.
Does it decide the service portfolio?
No - it builds on the portfolio decision. It turns the chosen services into an operating plan.
How does it link to department planning?
Department planning organises space and functions; service planning defines what each service needs from that space, equipment and staffing.
Who uses its outputs?
Architects and engineers for the design brief, estimators for cost, and operators for the staffing and process plan.
What does the customer receive?
A service plan with volumes, pathways and the space, equipment and staffing requirements of every service.